Moderate-sized Auto & RV repair shop located on Mabury Road near Berryessa, right along the 101 freeway. I brought my vehicle here for repairs after getting rear-ended, as they work with Mercury Insurance (as of 7/22/15, they are no longer a Mercury approved partner) & have so many positive reviews on Yelp :)Joan was my contact here, who was always professional, personable, and helpful, as well as upfront & honest with me. He communicated with me via phone and e-mail, and I also received automatic 'vehicle update' emails regarding the status of my vehicle's repair. I was also helped by Mike on a few occasions, who was also attentive & friendly.My car was finished on time and looks great. Sturken Auto Body will coordinate with your insurance company & try to make the entire process as hassle-free as possible. They also gave my car a basic wash & cleaned the interior prior to my pick-up, which was appreciated. Pricing seemed reasonable, although I'm not sure, as their estimate to make other repairs on my vehicle (unrelated to this accident) was double what I was quoted by another shop... Cost wasn't a big concern for us this time as we weren't paying, but it's definitely something to note. We decided against getting the additional repairs, but would've loved to have had everything fixed here, all at once, if their estimate had been within our budget.Overall, I still had a pleasant experience and would consider recommending this place to others. It would be even more convenient if they were open, even for a few hours, on the weekends for pickups/dropoffs.
Drea, thank you for the kind words. I will pass them on to Joan.As far as the other estimate goes, any shop of the same caliber as ours [very few] that is doing the exact same work as we quoted, is going to be very similar in price. We would be glad to review their repairs and or estimate to compare it to what we quoted. That way we can both understand the exact differences. I can assure you that if we were 100% higher in cost than another shop they are not doing the same work. As with most service businesses there are a lot of ways to cut corners and reduce price but you get what you pay for.We were open for years on the weekends...until the customer traffic whittled down to almost zero. Then it was no longer practical to do so. However, we are always considering new service options.I really appreciate your honest input.Cheers,Steve Sturken and Staff
- Sturken Auto Body - Auto and RV Repair