I actually signed up for Yelp to review this place because I was so pleased with this service.My car hit a rock from a rockslide in Yosemite that severely damaged the car's subframe. My car dealership and my insurance both recommended Sturken for the repairs. My experience with auto shops in the past hasn't been the best. I've had engine and transmissions rebuilt etc and most did subpar repairs and/or were lacking on customer service. About half of my repair jobs have actually 'fixed' the problem. Sturken was a breath of fresh air. First, their customer service was excellent. Nothing is worse than sitting in the waiting room but I was pleasantly surprised when I was in and out quickly with all my questions answered. Their manager was extremely courteous and explained the problems and solutions in layman terms I could understand. Second, they fixed my car with little turn around time. The damage was significant but they had the car repaired and back to me much quicker than expected. Finally, the car drives great now, which is the most important thing. It feels like new again and has no problems.