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Monthly Archives: June 2012

21-Sturken Auto Cares

One of the things that I have always stressed to my employees is empathy. Not because it is nice and the right thing to do, but because caring is the basis behind what we do at Sturken Auto. Also important is how we show our clients that we care. Genuine concern for our clients, their car, their money and their needs is the standard at Sturken Auto. I think most people sense that about our company; I believe that our caring is what sets us apart from many shops. The stories I hear from our clients on a regular basis make me stop and wonder how some shops stay in business. No one is perfect, but making things right for the client must be the end goal and is what we do at Sturken’s. Whether the shop has made a mistake, delayed repairs or some other problem has arisen, the goal must always be the same; what is best for this client right now? How do we at Sturken Auto know the answer to that question? We explain the situation, offer suggestions and ask the client w ... read more

20 – You’ll Feel Good After Service Work with Sturken Auto

What does feeling good have to do with automotive service? Everything! When you go to get your haircut you want to feel good when you leave the shop or salon; when you get your carpets cleaned you want to feel good when the truck leaves; so why should auto and RV repairs leave you feeling any different? It shouldn’t – and that’s where Sturken Automotive really shines. Your need for quality body work, mechanical service or RV repair is what brings us together. How you feel after the repair is what keeps you coming back. And better yet, gets us premium reviews on sites such as Google Plus, Yelp,and DemandForce. At Sturken Automot ... read more

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19 – The Forgotten Fluid

There is a hard working fluid in almost every car that gets little to no attention. The forgotten fluid is power steering fluid. For some reason the manufacturers never recommend changing it; maybe its because the system is closed and the components are few. But nothing lasts forever. Virtually all modern cars have power steering, and, almost all modern cars have automatic transmissions. In most cases, they use the same hydraulic fluids; yet according to the owner’s manual the transmission may have several fluid changes throughout its life. With the power steering fluid, zero changes are recommended. Maybe there is some logical reason we don’t know about; but I seriously doubt it. Lets be honest, the power steering hoses, pump, and steering units in almost any car is going to last 100,000 miles; long enough to put it past any warranty. Meaning the manufacturer will never have to deal with fa ... read more

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