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Yearly Archives: 2012

21-Sturken Auto Cares

One of the things that I have always stressed to my employees is empathy. Not because it is nice and the right thing to do, but because caring is the basis behind what we do at Sturken Auto. Also important is how we show our clients that we care. Genuine concern for our clients, their car, their money and their needs is the standard at Sturken Auto. I think most people sense that about our company; I believe that our caring is what sets us apart from many shops. The stories I hear from our clients on a regular basis make me stop and wonder how some shops stay in business. No one is perfect, but making things right for the client must be the end goal and is what we do at Sturken’s. Whether the shop has made a mistake, delayed repairs or some other problem has arisen, the goal must always be the same; what is best for this client right now? How do we at Sturken Auto know the answer to that question? We explain the situation, offer suggestions and ask the client w ... read more

20 – You’ll Feel Good After Service Work with Sturken Auto

What does feeling good have to do with automotive service? Everything! When you go to get your haircut you want to feel good when you leave the shop or salon; when you get your carpets cleaned you want to feel good when the truck leaves; so why should auto and RV repairs leave you feeling any different? It shouldn’t – and that’s where Sturken Automotive really shines. Your need for quality body work, mechanical service or RV repair is what brings us together. How you feel after the repair is what keeps you coming back. And better yet, gets us premium reviews on sites such as Google Plus, Yelp,and DemandForce. At Sturken Automot ... read more

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19 – The Forgotten Fluid

There is a hard working fluid in almost every car that gets little to no attention. The forgotten fluid is power steering fluid. For some reason the manufacturers never recommend changing it; maybe its because the system is closed and the components are few. But nothing lasts forever. Virtually all modern cars have power steering, and, almost all modern cars have automatic transmissions. In most cases, they use the same hydraulic fluids; yet according to the owner’s manual the transmission may have several fluid changes throughout its life. With the power steering fluid, zero changes are recommended. Maybe there is some logical reason we don’t know about; but I seriously doubt it. Lets be honest, the power steering hoses, pump, and steering units in almost any car is going to last 100,000 miles; long enough to put it past any warranty. Meaning the manufacturer will never have to deal with fa ... read more

18 – Sturken Auto Is Fair Auto Repair

Unfortunately the auto industry suffers from a long history of mistrust. Even though the over whelming majority of repair shops are run by folks that try to do their best, the handful of operators that don’t abide by good business practices put a black eye on the rest of us. The sentiment of the consumer can be affected for dozens of reasons. But, the majority of complaints are from cars that are not fixed right the first time and misunderstandings about cost. No shop is perfect but how a shop handles its issues, often makes or breaks a client’s comfort level with a repair shop. At Sturken’s we ask a lot of questions so we can gather as much information as we can about your vehicle and its needs. Sturken learned a long time ago the expectations are everything. We do everything that we can to meet your expectations. This means repairing your car, truck or RV properly the first time, on time and within your budget. What happens if we don’t deliver as promised? First we o ... read more

17 – What is that odor from my A/C Vents?

The musty/mildew type of smell that comes from your vents when you first turn on the car air conditioner, is exactly what it smells like: musty, moldy – mildew. You ask, “how does this happen? I take good care of my car and keep it clean” The biological activity is not from what you see but from what you don’t see. The odor is a result of moisture from your car’s evaporator cooling unit. The collection of dust, pollen and spores condensing together in a warm moist dark environment is the perfect habitat for this smelly condition. So now you know how it got there. What to do to get rid of it? There are several things that can be done to remove the foul A/C smell. If your car has a cabin air filter make sure it is changed at least once a year. This helps to block dust, pollen and spores from getting to your evaporator in the first place. In dusty, humid or heavy pollen areas use recirculated air. Again, to minimize the bad stuff. Under normal conditions (dr ... read more

16 – Why should I change my brake fluid?

Because not changing the brake fluid can cost a lot of money and perhaps cause an accident. How so, you ask. Well, you need to understand the basics of your brake system to put this together in your mind. The brakes in your car are hydraulic. This means the brake fluid (which is not compressible) is forced mechanically (by the action of your foot on the pedal) to compress the brake calipers, which squeezes the brake pads against the brake rotors. By squeezing the rotors, the wheels which are attached, slow down. A tremendous amount of hydraulic force is required to stop a car. In turn this force causes a tremendous amount of friction between the brake pads and the rotors. The by-product of friction is heat…a lot of heat. All fluids have a boiling point and brake fluid is no different. But, if brake fluid boils it changes into a vapor (air) and since air is compressible, this means your brake pedal may get soft and spongy and your car won’t stop very well. In extreme cases ... read more

15 – Ford Recalling Certain F53 Motor Home Chassis

(Posted by RV Business February 10, 2012) Ford is recalling certain F-53 and F-59 stripped-chassis vehicles from the 2011 and 2012 model years to fix a transmission-selector cable that may break. The F53 chassis is typically used as a platform for motor homes while the F59 is used in commercial trucks, such as delivery vans. The company said the “prndl “ cable that controls transmission’s gear indicator display can break where it is attached to the transmission control selector arm on the steering column. “Prndl” stands for the park, reverse, neutral drive and low gear positions. If the cable breaks, the gear indicator display in the instrument panel will not move when the driver changes the gear position. This can prevent drivers from knowing whether the vehicle is in park or reverse, increasing the risk of a crash. Ford said it built the affected 2011 chassis from Feb. 1,2010, through July 1, 2011, and the 2012 models from May 10, 2011 through Oct. 25, 2011. T ... read more

14 – Is there such a thing as a good- cheap paint job?

… In a word, no. “Good” and “cheap” in auto paint are exact opposites. You can buy the cheapest materials around and they may even look good for a while. But, within a year or two the finish is dull, flakey, and perhaps peeling. On the other hand you can buy great materials but hot prepare the surface properly and you will have shiny paint on a bumpy or dirty surface. You see it takes both quality materials and quality workmanship to make a paint job good. I guess it would be a good time to define “good”. From my perspective that would mean a paint job that will stand up to the elements and look like it did when it left the Dealer. That would mean quality preparation in a clean environment, with quality materials that are meticulously applied by experts and then highly polished to a show car appearance. For clients fortunate enough to allow Sturken’s to refinish their car, whether it is a complete paint job or a partial paint job after a collision, quality o ... read more

13 – The Used Low-Mileage Motor Home

We get this call every week: “I just bought this really low mileage motor home that’s older (10-20 years) and it needs a few things looked at. Can I bring it by this week? We have a trip planned soon and we want to get it checked out before we go.” Please don’t do that! You are buying a motor home to enjoy and take your family out for a good time. You are probably going to spend a fair amount of money for it. So why not get it inspected BEFORE you buy it? Mileage on the odometer means almost nothing on a motor home. The reason why is that they sit. And this is usually outside in the weather, uncovered and un-moved for 90% of their life. Since the majority of the critical parts of an RV are made of rubber and plastic they begin breaking down (hardening/cracking) within a few years of being built. If they sit in intensely cold or hot areas with direct sunlight, the aging process can accelerate at a tremendous rate. In a motorized RV the aging process usually starts at th ... read more

12 – What is Bondo?

Bondo is a trade name that has become synonymous with all plastic body fillers. Much like the brand name Kleenex which has universally become the name for tissue. Plastic fillers became popular in the 1960’s because of their ease of use and minimal toxicity. Prior to plastic filler all rough body work had to be smoothed through the use and application of molten lead. The lead was heated up to a liquid state and then applied to the dented metal with a wooden paddle. The lead had to be applied quickly and with expert ability. Needless to say it took a lot of practice and resources to use it. Lead was used in many different ways at that time and auto body was just one example. As time went on scientist discovered that lead was toxic and it was eventually eliminated from the body shop altogether. As for plastic fillers, they have continuously improved as dozens of companies now make their own versions of “Bondo”. Plastic fillers start as two components, a soft creamy subst ... read more

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