What does feeling good have to do with automotive service? Everything!
When you go to get your haircut you want to feel good when you leave the shop or salon; when you get your carpets cleaned you want to feel good when the truck leaves; so why should auto and RV repairs leave you feeling any different? It shouldn’t – and that’s where Sturken Automotive really shines.
Your need for quality body work, mechanical service or RV repair is what brings us together. How you feel after the repair is what keeps you coming back. And better yet, gets us premium reviews on sites such as Google Plus, Yelp,and DemandForce.
At Sturken Automotive, our customer interactions during every step of the repair process are important to us. Our goal is to touch base with our customers at least twice a week to give estimates, status updates or completion notices.Here are a few customer service practices we exhibit dailyat Sturken Automotive:
- Empathy, we care because you matter
- Never talk down to a client
- Always have a good attitude when speaking to aclient
- Always offer help and assistance
- Explain the repair process
- Use layman’s terms instead of industry jargon
- Listen first and then offer solutions
- Making money ranks behind customer value andcomplete customer satisfaction
What sets Sturken Automotive apart is the fact that we ask a lot of questions instead of making assumptions about what you, the customer, wants. We also do our best not to rush you during your time with us. Our staffknows that you have a choice with who you choose to repair your vehicle. It isour greatest endeavor to let you know that by choosing Sturken’s not only willyou get a premium repair for an outstanding value, but also that you will feelgood about your decision to allow us to work with your friends and family.
So the next time your vehicle is in need of body work, mechanical service, or RV repair give us a call at Sturken Automotive. We will provide you with outstanding service and you will leave feeling good that yougave us a call.
For service appointments or questions about our servicesplease call us.