Unfortunately the auto industry suffers from a long history of mistrust. Even though the over whelming majority of repair shops are run by folks that try to do their best, the handful of operators that don’t abide by good business practices put a black eye on the rest of us.
The sentiment of the consumer can be affected for dozens of reasons. But, the majority of complaints are from cars that are not fixed right the first time and misunderstandings about cost.
No shop is perfect but how a shop handles its issues, often makes or breaks a client’s comfort level with a repair shop. At Sturken’s we ask a lot of questions so we can gather as much information as we can about your vehicle and its needs. Sturken learned a long time ago the expectations are everything. We do everything that we can to meet your expectations. This means repairing your car, truck or RV properly the first time, on time and within your budget.
What happens if we don’t deliver as promised? First we own the short coming. We don’t blame the customer. We apologize for the inconvenience. We then find a solution to get the situation rectified as soon as possible.
If we made a mistake then we explain what went wrong as we understand it. If we need to buy a new part or do some labor for free, rent a car or give a ride, we do it. Our clients come to us to solve their automotive issues not get new ones. Sturken’s understands this very well and our staff does whatever is fair and ethical to make things right.
You find out the real character of a person or a company in difficult times. Sturken’s never has clients that are given ultimatums or “take it or leave it” attitudes. That is not the way to treat anyone especially that people that we serve.
Sturken automotive wants you to know that we know you have a choice in automotive repair facilities. We are grateful to the thousand that have chosen us over the last 50 years.
If you or a friend is in need of responsible auto body, auto repair or an RV repair shop, give us a call, we are always ready to lend a hand and offer a fair repair.
CALL STURKEN AUTOMOTIVE TODAY!