Sturken Auto Body - FAQ's

 875 Mabury Road San Jose, CA   95133  (408) 295-7195

WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
We generally order your vehicle's parts when you schedule your vehicle for repair. This enables us to provide quicker turnaround time.

IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
Not necessarily. Generally speaking a vehicle is a total loss when the price of repairs exceeds the insurance company's determined value of your vehicle. Regardless of the type of repair, our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that a section is bent or crushed beyond repair, that section can simply be replaced.

CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of highly specialized coats. Sturken Auto Body Repair Inc. has made a major investment in the finest paint system available and constantly upgrades it’s training and technology to ensure that each vehicle's paint matches. We take special pride in our ability to match every vehicle’s finish.

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an approximate amount of time it will take to complete the repairs to your vehicle. Each repair and situation is a little different. Be sure to check with your advisor for an estimated completion date.

CAN I GET A RIDE WHEN I DROP OFF MY VEHICLE?
Yes, we would be happy to provide this service to you within 5 miles of our facility. We can also arrange to have your vehicle towed if it is not drive-able. In certain cases we can arrange delivery of your vehicle as well. Ask your Advisor for details.

CAN I GET A RENTAL VEHICLE?
If you need a rental vehicle, we can help you make the necessary arrangements. Insurance companies will only pay for a rental vehicle if you have that option on your policy or if you are a claimant against another person’s insurance company. Check your policy and/or call the paying insurance company to find out what your specific limitations are.

WHAT ARE BETTERMENT CHARGES?
Parts wear out and need replacement with time and use. Tires, batteries, upholstery and suspension parts are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by the insurance company and are pro-rated based on the year, condition and mileage, of your vehicle.

WHO DO I PAY MY DEDUCTIBLE TO?
When you pick up your vehicle it will be your responsibility to pay all moneys owed for the repairs to Sturken Auto Body Repair Inc. If you aren't sure about your deductible, you can call your claims representative to find out whether your deductible will be waived or if it must be paid.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa & MasterCard. We also accept: cash, Insurance checks, personal checks, certified checks, or money orders.