What You Should Know about Auto Body Services:

l. You may have the shop of your choice make the repairs. You are not required to use a shop selected by a claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them.

2. Your insurance company wants your vehicle properly repaired and wants you to be completely satisfied with their claim service. You should be aware of your specific rights and obligations. Review and understand your policy.

3. Repair estimates will vary. A lower estimate may not include necessary things such as front or rear wheel alignments, re-aiming your headlights or color match. It's your car, make sure it's repaired properly.

4. YOU ARE NOT REQUIRED BY LAW TO GET MORE THAN ONE ESTIMATE.

5. If an agreement cannot be reached between your insurance company and the repair shop, your policy has an "Appraisal Clause" whereby an independent appraiser can be called in to help resolve the matter.

6. Your vehicle is being repaired for you,the owner. Only you can authorize repairs. To avoid delays make sure your insurance company has agreed to pay for repairs and that all endorsements from leinholders are in order.

WE WILL WORK WITH YOU AND ASSIST YOU IN ANY WAY WE CAN. OUR GOAL IS TO MINIMIZE YOUR INCONVENIENCE AND MAXIMIZE YOUR SATISFACTION. IF WE CAN BE OF SERVICE TO YOU, DON'T HESITATE TO ASK.

Contact Sturken Auto Body in San Jose to learn more - 408-295-7195